↩️ Returns and Exchanges

📋 Return Conditions

⚠️ Attention! {% trans "Handmade products have special return conditions." %}
✅ Returns are accepted in cases:
  • Product does not match the description
  • Manufacturing defect detected
  • Product damaged during delivery
  • Required kit not included
❌ Returns are not accepted:
  • Product made to individual order
  • Color/size didn't suit the buyer (if not seller's error)
  • Product was used
  • Original packaging damaged

🔄 Return Process

📞
1. Contacts

Contact the seller

📝
2. Application

Fill out a return application

🚚
3. Shipment

Send the product back

⏰ Terms and Cost

⏱️ Consideration Period

Usually 3-5 business days from the moment the seller receives the product

💰 Return Cost

If the return is due to seller's fault - expenses are borne by the seller

💸 Money Refund

Money is refunded within 10 business days

🔄 Product Exchange

Possible within 14 days from receipt

💡 Important Information:

{% trans "Before processing a return, be sure to contact the seller to clarify details. Keep the original packaging and documents until the return procedure is completed." %}